Against the gloomy economic backdrop, online retail has been growing rapidly for some time. Over the past two years sales have risen by more than 40%.
The latest predictions for 2009 show that the total value of online transactions is likely to increase by an astonishing 63%! IMRG forecast that online sales will hit £50bn this year and continue rising by 15% per year for the foreseeable future.
The retailers that are maximising their revenue online are:
- Delivering the best service by examining customer behaviour, delivering rapid access to relevant products and services, and exploiting opportunities for cross-selling and up-selling.
- Giving customers a rewarding online experience by integrating rich multi-media content to ensure that customers keep coming back to their site for a source of entertainment and information, as well as a great place to shop.
- Optimising customer satisfaction with a site that delivers a seamless brand experience across multiple channels to foster customer loyalty, increase profitability and drive competitive advantage.
- Staying open for business 24/7 ensuring constant availability for your online operations and safeguarding critical data
Why Diagonal?
With 20+ years of retail experience, Diagonal understands the critical factors it takes to be successful online. Our clients include:
- The Body Shop
- Aer Rianta
- Orange
- Homebase
- FCUK
- Vision Express
- The Co-operative Group